Delete your account or data

Send a deletion request

1. Email hello@aureve.sg from the address linked to your Aurêve account. Use the subject Account deletion request.
2. Tell us whether you want to close your account or delete particular information. If you used Facebook or Google, include which one.
3. We will reply to verify ownership if needed, explain any records we must retain and confirm when the request has been handled.

Do not send passwords, card details or identity documents with your initial request. If you cannot access your account email, contact us for help verifying ownership.

What happens to your information

Closing your account removes your sign-in access, active wish links and saved creations that are not required as order records. We also remove the associated profile information received through Google or Facebook.

We may retain information needed to fulfil an existing order, resolve a payment or meet legal and accounting obligations. Backups and service-provider records may remain until their normal retention periods end. We will explain any retention that applies to your request.

Disconnecting Google or Facebook

You can also remove Aurêve’s access through your Google or Facebook account settings. Disconnecting a provider stops that connection; it does not by itself delete information already held by Aurêve. Send the request above to have us delete your Aurêve account or data.